Calm Reset Support

Calm Reset is a relaxation and self-care app with guided calm scripts, compassionate cards, breathing and grounding rituals, ambient sounds, Daily Light reflections, journaling, and a personal Calm Wall.

No. Calm Reset is designed to work without an account or sign-in. Your journal entries, saved items, favorites, and many preferences are stored locally on your device.

Open a locked item or go to the Premium Access section in the app. The paywall shows the current price, billing period, and content included before you confirm the purchase through Apple.

Subscriptions are managed by Apple. Open iOS Settings, tap your name, choose Subscriptions, select Calm Reset, and follow Apple’s cancellation options. You can also visit Apple’s subscription management page. Deleting the app does not cancel a subscription.

Install Calm Reset using the same Apple ID that made the purchase, open the Premium screen or Settings, and tap Restore Purchases. Make sure you are online. If access is not restored, restart the app and try again, then contact us with a screenshot of the error.

First tap Restore Purchases, confirm that the device is signed in with the Apple ID used for the purchase, and restart the app. Apple sometimes needs a short time to finish processing a transaction. If the problem continues, email us with the date of purchase, the product name, and a screenshot that does not reveal sensitive payment information.

Apple processes App Store payments and refund decisions. Submit a request through Apple’s “Report a Problem” service or contact Apple Support. Calm Reset cannot directly refund an App Store transaction.

Check that your device is not in a restrictive power or audio mode and that Calm Reset is updated. Background playback must also be supported by the installed app version. If audio consistently stops, email us with the sound or playlist name, device model, iOS version, and app version.

• Increase media volume and confirm the app is not muted.
• Disconnect or check Bluetooth headphones and speakers.
• Pause other apps that are playing audio.
• Close and reopen Calm Reset.
• Download the latest app update and restart your device.

Calm Reset asks for iOS notification permission only when reminders are enabled. You can change permission in iOS Settings → Notifications → Calm Reset. The current app is designed to schedule Daily Light or evening reminders locally on your device.

They are designed to remain locally on your device. Removing the app, erasing the device, or losing local data may remove them. Avoid including content you cannot afford to lose, and protect your device with a passcode.

No. Calm Reset does not sell personal data and does not currently use advertising trackers. Apple and RevenueCat process limited purchase information to complete and validate subscriptions. See our Privacy Policy for details.

Email support@calmreset.app with “Privacy Request” in the subject. Explain whether your request concerns a support email, website data, or an anonymous subscription record. We may ask for limited information needed to locate and verify the relevant record.

No. Calm Reset is intended for relaxation and general self-care. It does not diagnose, treat, or prevent any medical or mental-health condition and does not replace a qualified professional.

Email support@calmreset.app. For a bug, include steps to reproduce it, your device model, iOS version, app version, and screenshots where useful.